IVR software is like a virtual receptionist, guiding callers to the right destination with efficiency and accuracy. – Elon Musk


In today’s fast-paced business environment, providing excellent customer service is crucial to success. IVR Software is a game changer for organizations that are looking to streamline operations and meet customers’ demands. IVR systems give companies the ability to automate client contacts, enhancing both operational effectiveness and the entire customer experience. 

This blog explores the world of IVR, its importance, and the top twenty solutions that are revolutionizing the customer experience. These software solutions, from industry giants such as Genesys or Twilio to newcomers like IVR GURU or Aircall, offer a variety of features to meet diverse business requirements.

These IVR solutions will help businesses create custom voice menus and automate responses. They can also intelligently route calls and integrate existing systems. 

Join us as we explore the power of IVR software and discover how it enables organizations to redefine customer interactions and drive success in a rapidly evolving business landscape.


List of 20 Best IVR Software 

1. Genesys

Genesys IVR is a leading IVR Software that provides advanced customer engagement. Genesys’ comprehensive set of features allows businesses to provide seamless and personalized interactive voice response experiences for their customers.

It offers intelligent call routing and speech recognition capabilities, which enhances self-service and reduces customer wait times. Genesys integrates with live chat, email, and other channels of customer service for an omnichannel experience. Its reporting and analytics tools give businesses valuable insight into call patterns, agent performance, and customer behavior.

Starting Price Free version Free trial Support Customer Ratings Training
Not provided by the vendor
No Yes Yes 4.5 Yes

2. Aircall

Aircall, a cloud-based IVR system, allows businesses to efficiently manage their phone systems. It offers an easy-to-use UI and several features that make communication more efficient. Aircall allows businesses to create interactive voice response menus and queue calls, as well as call routing.

Callers will be routed to the appropriate department or agent as a result. Additionally, the program provides sophisticated reporting and analytics capabilities that monitor performance and call data, assisting businesses in gaining insightful knowledge about customer interactions.

Aircall integrates seamlessly with CRM platforms such as HubSpot and Salesforce, allowing for seamless data synchronization. Aircall’s intuitive interface and robust feature set empower businesses with the ability to optimize phone communication and provide excellent customer service.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 4.3 Yes

3. Freshdesk

Freshdesk, a popular IVR Software that provides comprehensive customer service solutions, is an IVR program. It enables companies to manage and automate consumer interactions. You may build up an interactive voice response system to handle incoming calls using Freshdesk. You can also route these calls to the correct departments or agents and offer self-service to your customers.

You can create IVR menus that are customizable, so callers can navigate options to find the information they need. Email, social networking, and live chat are all integrated with Freshdesk to offer a smooth customer experience. 

Freshdesk also offers features such as ticket management, knowledge bases, and reporting, which allow businesses to streamline customer service operations.

Starting Price Free version Free trial Support Customer Ratings Training
Yes Yes Yes 4.5 Yes


The global market for IVR systems is projected to reach $6.7 billion by 2026, growing at a CAGR of 7.9%.


4. JustCall

JustCall, a flexible IVR software, helps streamline call management processes for businesses. JustCall allows users to set up interactive voice responses (IVRs) that automate customer interaction and efficiently route calls.

Call forwarding, recording, analytics, and transcription of voicemails are some of the features it offers. JustCall integrates seamlessly with popular CRMs, helpdesks, and other tools to allow users to manage and track customer interactions.

Inbound and outbound calling is supported, so businesses can provide excellent customer service while handling sales calls efficiently. JustCall offers international numbers in many countries.

This makes it ideal for businesses that have global operations. Businesses looking to enhance their call handling will benefit greatly from JustCall’s user-friendly interface and extensive capabilities.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 4.1 Yes


5. Twilio

Twilio, a leader in cloud-based communication solutions for business, is an IVR. It provides a variety of voice and message services, including interactive vocal responses. Twilio’s IVR allows businesses to automate interactions with customers and create customized phone menus.

Twilio’s visual editor allows you to create dynamic IVR flows, and it also supports programming languages such as Python, JavaScript, or Ruby. Software features include speech recognition, call routing, and call logging. Integration with CRM systems is also supported. Twilio offers extensive documentation, developer tools, and APIs.

This makes it a developer-friendly and versatile solution. It’s highly scalable and allows businesses to manage large call volumes while delivering personalized customer experiences. Twilio is a favorite among businesses of all sizes because it’s known for its flexibility and reliability.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 4.5 yes


6. CloudTalk

CloudTalk, a cloud-based IVR Software, offers a wide range of features to businesses of any size. CloudTalk allows organizations to streamline customer communication by managing incoming and egressing calls, call routing, and IVR menus. CloudTalk allows businesses to customize IVR menus that allow callers to quickly navigate to the correct department or agent.

CloudTalk provides businesses with real-time reporting and analytics, which provide valuable insight into the performance of calls, agent productivity, and customer satisfaction.

Additionally, it provides connectivity with well-known third-party programs like helpdesk, CRM, and helpdesk software. As a result, data synchronization is assured to be flawless, improving the entire user experience. CloudTalk’s user-friendly interface, scalability, and excellent customer service make it an ideal choice for businesses that want to improve their IVR capabilities.

Starting Price Free version Free trial Support Customer Ratings Training
$25.00/Month No Yes Yes 4.4 yes


7. Zendesk

Zendesk IVR is an IVR Software that has gained a lot of recognition and respect. It has a wide range of features that streamline customer service and improve the overall customer experience. Zendesk allows businesses to create customized IVR menus, call flows, and other features that will help them efficiently manage incoming calls from customers.

It allows you to route calls based on predefined criteria to the correct departments or agents so that your customers can be connected quickly to the person they need to speak to. Email, chat, and social media are all seamlessly integrated into Zendesk to offer omnichannel assistance.

Additionally, it offers real-time analytics and reporting capabilities that let you learn more about call volumes, agent effectiveness, and wait times. Any organization trying to optimize its IVR system should consider Zendesk. Its flexible customization options and user-friendly interface make it an excellent option.

Starting Price Free version Free trial Support Customer Ratings Training
$49.00/Month No Yes Yes 4.4 yes


The US is the largest market for IVR systems, followed by China and Japan.


8. Nuance

Nuance is one of the leading providers of IVR software (Interactive Voice Response). The platform offers cutting-edge speech recognition and natural language processing capabilities, enabling organizations to design highly customized and effective customer experiences. With Nuance, businesses can create interactive voice menus and automated self-service systems, as well as speech-enabled apps.

Nuance IVR software is based on sophisticated algorithms that accurately translate customer speech to provide accurate answers. The software can understand accents, languages, and complex questions. It also adapts to the customer’s preferences over time. It can also be integrated with other customer support channels such as live agents and chatbots to deliver a seamless omnichannel experience.

Nuance also offers powerful analytics and reporting tools that give valuable insight into customer interactions. These data help organizations identify bottlenecks and optimize call flow, as well as improve overall customer satisfaction.

Starting Price Free version Free trial Support Customer Ratings Training
Not provided by the vendor
No No Yes 4.0 Yes

9. Five9

Five9, a cloud-based solution for contact centers that also includes IVR functionality, is a comprehensive contact center. Businesses may promote engagement and provide better customer service thanks to it. Five9’s IVR allows customers to interact via automated voice prompts or self-service, which reduces the need for human interaction and streamlines call routing processes.

Businesses can customize IVR workflows with Five9. Software features such as call routing, natural language processing, and speech recognition allow customers to quickly navigate menus and find relevant information. Five9 integrates with email, social media and chat to allow for omnichannel interactions.

Five9 also offers robust analytics and reporting tools that allow businesses to track IVR metrics, monitor IVR performance, and make data-driven decisions in order to optimize the customer experience.

Starting Price Free version Free trial Support Customer Ratings Training
Not provided by the vendor
No No Yes 4.2 Yes

10. NICE inContact CXone

NICE inContact is a complete IVR Software with a wide range of contact center capabilities. It offers interactive voice response capabilities that allow businesses to automate customer interactions. CXone’s IVR allows users to select options and navigate menus using touch-tone or voice inputs.

The system offers advanced features like natural language understanding (NLU), speech recognition, and other technologies that enhance customer service by understanding and accurately responding to the caller’s inquiries. It also integrates other channels such as chat and email to provide a seamless experience across all channels.

CXone allows businesses to manage IVR workflows and personalize interactions. Additionally, it gathers beneficial client information that may be utilized for analysis and optimization. NICE inContact’s CXone enables organizations to provide efficient and personalized self-service options that improve customer satisfaction.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 4.2 Yes


The touchtone-based segment is the largest segment of the IVR market, but the speech-based segment is growing at a faster rate.

11. MyOperator

MyOperator IVR is a complete IVR that helps businesses to manage incoming calls effectively. MyOperator allows businesses to set up a virtual agent who can greet callers, and direct them to the correct department or agent by using automated menus.

It offers call routing, tracking, recording, voicemail, and analytics to help businesses streamline their call management process. The software also offers real-time reporting and call monitoring, which allows businesses to get insights into the performance of their calls and make data-driven decisions.

MyOperator integrates with CRM systems to help businesses maintain a central database and improve customer interaction. MyOperator, a user-friendly solution for all businesses, is scalable and enhances the customer experience.

Starting Price Free version Free trial Support Customer Ratings Training
$10.00/Month No Yes Yes 4.3 Yes

12. PBXPlus

PBXPlus IVR is a software that streamlines and enhances communication processes in businesses. It has a wide range of features including voicemail, voice routing, call forwarding, and recording. PBXPlus allows businesses to create IVR menus that are customized and automate the call-handling process in order to enhance customer experience.

It integrates seamlessly with existing phone systems, and it supports both outbound and inbound calls. Additionally, it offers real-time reporting and analytics capabilities so customers can keep track of data and analyze call performance.

PBXPlus’s user-friendly interface and scalability make it a great choice for all businesses. PBXPlus allows organizations to manage their call flow and provide efficient service by implementing it.

Starting Price Free version Free trial Support Customer Ratings Training
Not provided by the vendor No Yes Yes 4.7 Yes

13. LiveAgent

LiveAgent, a customer service and help desk program that also includes IVR features, is a complete software package. Businesses can streamline customer communication by using multiple channels including voice calls. LiveAgent’s IVR feature allows incoming calls to be efficiently managed and routed through customized menus and automated instructions, improving the overall customer experience.

LiveAgent IVR allows businesses to create customized greetings, interactive options, and routing rules for calls based on criteria like caller ID, preferred language, or department. It aids in ensuring that the caller is connected with the proper agent or division. This reduces wait times and improves resolution times.

The software also includes advanced features such as call recording, queueing, and call analytics. This allows businesses to analyze and monitor their call performance in order to improve quality and optimize processes.

Starting Price Free version Free trial Support Customer Ratings Training
$9.00 One Time
Yes Yes Yes 4.7 Yes

14. Talkdesk

Talkdesk, a cloud-based IVR Software, offers a complete set of features to manage and route calls efficiently. Talkdesk’s intuitive interface makes it easy to set up and create interactive voice response systems that are tailored to the needs of businesses.

It allows seamless integration with CRM platforms, helpdesk software, and other customer service tools to create a unified, streamlined experience for customers. Talkdesk provides advanced call routing features, including skills-based routing, intelligent IVR routing, and more, to ensure that calls are routed to the right agents.

Significant insight into variables like call volume, agent performance, and customer satisfaction may be gained via real-time reporting and analytics tools. Talkdesk is a flexible and scalable architecture that can be used by businesses of any size to optimize call center operations.

Starting Price Free version Free trial Support Customer Ratings Training
No No Yes 4.5 Yes


Step By Step Guide to Develop CRM Software- Cost and Features


15. CallHippo

CallHippo, a virtual phone system that is cloud-based and call center software, allows businesses to establish a professional telephone presence without having to use traditional phone systems. CallHippo allows users to get local or toll-free phone numbers in over 50 countries.

This makes it simple to establish a worldwide presence. CallHippo offers many features including call forwarding and recording, IVR voicemails, call analytics tools, team collaboration, call analytics and call analytics.

CallHippo offers a simple and intuitive dashboard that allows users to track and manage calls. The software integrates with popular platforms such as HubSpot, Salesforce, and Zoho to enhance customer interaction and enable seamless data synchronization. This software is ideal for small to medium businesses in a variety of industries. It allows them to enhance customer service, streamline communications, and boost their productivity.

Starting Price Free version Free trial Support Customer Ratings Training
Yex No Yes 4.3 Yes

16. Weave

Weave, a powerful IVR Software with many features, is designed to improve customer interaction and streamline business communication. Weave allows businesses to automate their phone system, efficiently route calls, and offer self-service through interactive voice response.

Weave provides customizable IVR menus and calls routing based on criteria such as time or agent availability. It also offers voicemail transcription to make message management easier. It also integrates popular CRM systems to allow businesses to access information about customers during calls, and provide personalized services.

The reporting and analytics features of Weave provide insightful data on variables like call volume, length, and client satisfaction. Weave’s overall goal is to improve communication and operational efficiency within organizations, as well as optimize the customer experience.

Starting Price Free version Free trial Support Customer Ratings Training
No No Yes 4.2 Yes

17. Workiz

Workiz, a field service management system designed for service companies, is software that streamlines and optimizes business operations. It has a number of features that help manage scheduling, dispatching, and invoicing as well as customer communication.

Workiz allows businesses to easily track and assign jobs, manage work orders, and inform customers with automated notifications. The mobile app allows technicians to view job details, customer information, and real-time updates.

Workiz offers powerful analytics and reporting tools that help track performance, determine productivity and identify improvement areas. Workiz’s user-friendly interface, customizable workflows, and increased efficiency help businesses increase profitability, improve customer satisfaction and enhance efficiency.

Starting Price Free version Free trial Support Customer Ratings Training
Yes Yes Yes 4.6 Yes

18. DialerHQ

DialerHQ is an IVR Software that offers a wide range of IVR features that enhance customer interaction and call management. DialerHQ allows businesses to efficiently manage inbound and outbound phone calls using an interactive voice response (IVR) system. The software allows businesses to create personalized greetings and menus and automate call routing.

This streamlines the customer experience, reducing waiting times, and improving their satisfaction. Additionally, it provides real-time reporting and analytics, enabling companies to monitor stats like call volume, agent effectiveness, and client happiness. DialerHQ integrates seamlessly with popular CRM platforms to ensure seamless data synchronization.

Agents can also access customer information while on the phone. It also offers advanced calling features, including predictive and power dialing. This improves agent productivity and maximizes call efficiency. DialerHQ’s user-friendly interface, robust features, and ease of use make it a great choice for businesses looking to optimize their IVR capabilities.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 3.8 yes


Best IVR Software



19. Ameyo

Ameyo IVR is feature-rich and comprehensive software that streamlines and enhances customer interactions. Ameyo’s intuitive interface and advanced features allow businesses to manage and automate their outbound and inbound calls.

The system offers an interactive voice-response system, which allows users to navigate menus or access information and services relevant to them using voice or touch-tone commands. Ameyo offers intelligent call routing and distribution features that ensure calls are directed efficiently to the correct agents or departments.

It also offers tools for call recording, analytics, and reporting to analyze and monitor call performance, agent efficiency, and customer satisfaction. Ameyo is a versatile and scalable solution that can be used by businesses of any size. It allows them to provide exceptional customer service and improve operational efficiency.

Starting Price Free version Free trial Support Customer Ratings Training
Not provided by the vendor
No No Yes 4.1 Yes


IVR GURU, a comprehensive IVR Software, allows businesses to automate their customer interactions and streamline them through interactive voice response (IVR) technology. IVR GURU allows businesses to create custom voice menus, automated answers, and call routing systems in order to handle incoming phone calls efficiently.

The software has a simple interface that allows businesses to design and manage IVR workflows easily without needing any programming knowledge. IVR GURU offers a variety of communication channels including SMS, emails, and phone calls. This allows businesses to interact with their customers in the way they prefer.

The software also offers advanced features like call recording, call analysis, real-time reports, and integration with CRM. IVR GURU improves customer service and reduces call wait times.

Starting Price Free version Free trial Support Customer Ratings Training
No Yes Yes 4.4 Yes


For businesses seeking to improve customer service and streamline processes, selecting the appropriate IVR system is essential. The IVR software solutions featured below provide a variety of features and functionalities to fulfill various company demands.

Therefore, partnering with a reliable software development company can further ensure seamless implementation and customization of the chosen IVR software.